Customer Service Administrator

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Our team of Customer Service Administrators are responsible for handling customer orders efficiently and effectively and managing specific customer supply volume for Ball Aerosol Packaging Group

Main responsibilites include

• To receive customer orders and convert them into work orders for the appropriate factory to manufacture (after advice from Supply Chain Planner or Key Account Manager).
• To be the focal point for any customer enquiry.
• To update computer system with latest information on product specifications.
• To liaise with Reprographics department in relation to artwork and design changes.
• To liaise with other departments as required to ensure that jobs are on time and correct.
• To co-ordinate dispatch with external transport companies.
• To raise purchase orders as required.
• To make customer visits as required.
• To be proactive in contacting customers and maintaining levels of customer service.
• To adhere to BRC and ISO 9001 requirements ar all times
• To adhere to Health, safety and Environmental site rules at all times.

Due to the nature of the role, some travel to customers will be required

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 22,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups, and aerosol bottles, to aerospace solutions that enable our customers to have a deeper understanding of our planet and the universe.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.