Visitor Experience Assistant

Vacancy Summary

Would you like to help history to come alive?

As a Visitor Experience Assistance you’ll get involved in all aspects of museum life. From welcoming visitors, selling tickets, to driving retail sales, you’ll be a main point of contact for our visitors and will help make their experience one to remember. You will work with us to deliver our summer programme, including re-enactment events, art, and crafts and much more. You will have the opportunity to learn how we care for the collection in the museum and be involved with exciting projects that help us to engage our visitors with Winchester’s history.

A bit about you

You’ll be a people person and will enjoy meeting new customers every day, understanding and valuing exceptional customer service. You’ll be a great communicator and will love putting your excellent people skills to use to make every visitor feel valued and welcome. A supportive team player, you’re always willing to jump in and lend a hand, but you’ll also be happy to work on your own initiative when necessary.

We’re looking for people who thrive in the busiest times, who love finding new and different ways to tackle a challenge, and who can really let their passion show!

What it’s like to work for us

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We are committed to promoting equality and diversity and a culture that actively values difference. We recognise people from different backgrounds and experiences bring valuable insights to the workplace and enhance the way we perform and work. Our levels of employee engagement are high and our organisational culture positive.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contribution
• Life Assurance scheme (x3 annual salary)
• Enhanced occupational sick pay
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access in our fee-paying venues and discounts across café and retail.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.