Control Room Officer

Visitor and Security Services
Full time
Permanent
£26,891 per annum
Application deadline: Midday Thursday 8 June 2023

The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here https://www.britishmuseum.org/about-us/jobs/vacancies-visitor-and-security-services-department.

What are the key responsibilities of the Control Room Officer role?

As a Control Room Officer you will play a key role in ensuring the safety and security of the UK’s number one visitor attraction, protecting the Museum, its visitors, staff and collection by providing a professional and proactive security service. You will undertake tasks such as monitoring live security feeds, coordinating the Museum’s response to incidents and alarm activations and maintaining the Museums Control Room technology.

What might a normal day look like?

You will be protecting the Museum from the Control Room where you will undertake a number of different roles including monitoring the fire and security systems from across the Museum to look for issues, controlling radio channels and coordinating the Museum response to incidents. You will need good attention to detail, be able to make quick and effective decisions and utilise the technology and resources effectively in resolving issues.

The ideal candidate will have experience in Control Room technology and functions, and the following skills and experiences:

• excellent attention to detail and able to remain vigilant over long periods of time
• able to apply procedures to different situations
• confident communicator able to coordinate responses and control radio traffic
• remaining calm and composed when responding to emergencies
• write accurate incident reports
  

This role works on a 4-days on, 4 days off working pattern across 7 days a week (12 hours per shift, 42 hours average per week). This role works across a combination of day and night shifts.

The British Museum is committed to equal opportunities and to providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.

We offer a competitive benefits package including:

• Membership of the civil service pension scheme
• Generous annual leave allowance
• Free entry to a wide range of museums and exhibitions
• Interest-free season ticket loan
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

Please only apply if you will be available to interview on these dates. The Interview will consist of competency-based questions as well as a short-written test.

Applicants who have applied for this post in the last 3 months, need not re-apply.

Apply today for a chance to help shape the future of the VSS department at the UK’s number one tourist attraction.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) requirements for all staff. The British Museum is committed to equal opportunities and to providing employees with a work environment free from discrimination and harassment, and we encourage applicants from all backgrounds.